Last Updated: August 2026
Ratib Tours & Travel Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our travel and tourism services.
By using the Ratib Tours & Travel website or providing us with your personal information, you agree to the practices described in this Privacy Policy.
1. Who We Are
Ratib Tours & Travel Ltd is a Uganda-based travel and tourism company offering personalised travel experiences, including tours, wildlife safaris, cultural experiences, birdwatching, adventure activities and other travel-related services in Uganda and East Africa.
Throughout this Privacy Policy, “Ratib Tours & Travel,” “we,” “us,” and “our” refer to Ratib Tours & Travel Ltd.
2. Information We Collect
We may collect personal information when you visit our website, submit an enquiry, request a quotation, book a tour or communicate with us.
The information we may collect includes:
- Full name
- Email address
- Telephone number
- Country of residence
- Travel preferences and interests
- Preferred travel dates
- Number of travellers
- Tour and accommodation preferences
- Information provided when planning a personalised itinerary
- Passport or travel documentation information where required for travel arrangements
- Visa-related information where applicable
- Payment-related information when necessary for processing bookings
- Communications and correspondence with our team
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage information
- Cookies and similar technologies
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries and travel requests
- Prepare personalised travel itineraries and quotations
- Process and manage bookings
- Arrange tours, accommodation, transportation and other travel services
- Communicate important information about your यात्रा or booking
- Provide customer support
- Improve our website and services
- Understand customer preferences and travel interests
- Send relevant information about our services where permitted
- Meet legal, regulatory and security requirements
- Prevent fraud and protect our business and customers
We aim to collect only information that is reasonably necessary to provide and improve our services.
4. Travel Bookings and Third-Party Service Providers
To arrange your travel experience, we may need to share relevant information with trusted third-party service providers.
These may include:
- Hotels and accommodation providers
- Safari lodges
- Tour guides
- Transportation providers
- Airlines or travel partners
- National parks and tourism authorities
- Activity providers
- Insurance providers, where applicable
- Payment service providers
We only share information reasonably necessary for the relevant travel service or booking.
Ratib Tours & Travel is not responsible for the independent privacy practices of third-party websites, businesses or service providers. We encourage you to review their privacy policies where appropriate.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Understand how visitors use our website
- Remember certain preferences
- Improve website functionality
- Analyse website traffic and performance
- Provide a better user experience
You may choose to disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
6. Marketing Communications
Where permitted by applicable law, we may send you information about:
- Travel experiences
- New destinations
- Tours and travel opportunities
- Company news
- Special offers
- Travel tips and updates
You can choose to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in relevant communications.
We will not intentionally send you unwanted marketing communications in violation of applicable laws.
7. How We Protect Your Information
We take reasonable administrative, technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we work to protect your information, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You provide information to us with the understanding that no method of electronic transmission or storage is entirely risk-free.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our travel services
- Manage bookings and customer relationships
- Meet legal or regulatory obligations
- Resolve disputes
- Maintain appropriate business and financial records
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise protect it.
9. International Transfers of Information
Ratib Tours & Travel may work with travellers, suppliers and service providers located in different countries.
Where necessary to provide travel services, your personal information may be transferred to or processed in countries outside your country of residence. We will take reasonable steps to ensure that such information is handled appropriately and in accordance with applicable privacy requirements.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your personal data is used
If you wish to exercise any of these rights, please contact Ratib Tours & Travel using the contact details available on our website.
11. Children’s Privacy
Our website and services are not specifically directed toward children without the involvement of a parent or legal guardian.
Where travel services involve children, relevant information may be collected from parents, guardians or authorised adults when necessary to arrange travel services.
We encourage parents and guardians to supervise children’s use of online services.
12. Third-Party Websites
Our website may contain links to third-party websites, travel partners or other external resources.
Ratib Tours & Travel does not control these third-party websites and is not responsible for their content, security or privacy practices.
When visiting another website, we recommend reviewing that website’s own Privacy Policy.
13. Changes to This Privacy Policy
Ratib Tours & Travel may update this Privacy Policy from time to time to reflect changes in our services, website practices or legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage visitors to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or how Ratib Tours & Travel handles your personal information, please contact us through the contact information provided on our website.
Ratib Tours & Travel Ltd
Uganda